PRIVACY POLICY

Last updated: 27 August 2026

Roadcraft Training respects your privacy and is committed to protecting your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who is responsible for your information?

Paul Abrey, trading as Roadcraft Training, is the data controller responsible for the personal information described in this policy.

Email: paul@roadcrafttraining.co.uk
Telephone: 07783 305285
Website: www.roadcrafttraining.co.uk

Information we collect

When you use the website enquiry form, we may collect your:

First and last name
Email address
Telephone number
Course or service you are interested in
Information included in your enquiry

If you become a learner or customer, we may also collect your:

Home address and date of birth
Booking, lesson and payment information
Driving progress and training records
Communications with Roadcraft Training
Parent or guardian’s contact and payment details where appropriate

We use this information to respond to enquiries, arrange and provide training, manage bookings, record progress, process payments and refunds, maintain business records and meet our legal obligations.

Website and Wix

Roadcrafttraining.co.uk is powered by Wix. Information entered into the website enquiry form is submitted through and may be stored within Wix’s systems, databases and applications. Wix may also collect technical information such as your IP address, browser, device information and website activity.

Wix acts as a service provider processing website information on behalf of Roadcraft Training. Information may be processed or stored outside the UK using appropriate data-protection safeguards. Further information is available in Wix’s Privacy Policy.

The website may use essential cookies required for it to operate. Any non-essential analytics or marketing cookies will be controlled through the website’s cookie-consent settings.

Total Drive and car payments

Roadcraft Training uses software supplied by Total Drive Software Ltd to manage pupil accounts, bookings, lesson records, progress, communications and payments.

When you make a card payment through the Total Drive app, the information required to process the payment is provided to Total Drive and its payment-processing provider, currently Adyen. Roadcraft Training does not receive or store your full debit or credit card number, security code or online banking credentials. We retain only the information needed to identify and account for the transaction, such as the payer’s name, payment date, amount, status and transaction reference.

Total Drive and Adyen process information in accordance with their own privacy policies:

Bank-transfer payments

If you pay by bank transfer, Roadcraft Training will receive the information displayed by its banking provider. This may include the payer’s name, payment reference, amount, payment date and limited bank-account information.

This information is used only to identify the payment, update your account, issue any necessary refund and maintain accounting and tax records. If additional bank details are required to make a refund, they will be used solely for that purpose. Roadcraft Training will never ask for your online banking password or PIN.

Lawful reasons for using your information

We process personal information where necessary:

To respond to your enquiry or take steps towards providing a service
To fulfil our agreement with you
To meet legal, accounting and tax obligations
For our legitimate interests in operating Roadcraft Training, managing lessons, keeping appropriate records and dealing with enquiries or disputes
With your consent where consent is required, such as for non-essential cookies or optional marketing

We do not sell your personal information.

Retention periods

Roadcraft Training applies the following retention periods:

Enquiries that do not lead to training: 12 months from the last communication.
Learner and customer records: Six years from the date of the final lesson, session or other service. This includes contact details, address, date of birth, booking history, training records and relevant communications.
Payment, bank-transfer, refund, invoice and accounting records: Six years from the end of the financial or tax year to which the transaction relates.
Cookie and website technical information: For the period stated within the website’s cookie settings or the relevant service provider’s policy.

Information may be kept for longer where necessary to deal with an ongoing complaint, legal claim, safeguarding concern or HMRC enquiry, or where a longer period is required by law. At the end of the relevant period, information under our control will be securely deleted or anonymised.

Learner under 18

Some learner drivers may be under 18. Roadcraft Training will only collect information reasonably required to arrange and provide training, maintain appropriate records and process payments. Where a parent or guardian arranges or pays for training, their relevant contact and payment information may also be recorded.

Information sharing and security

Information may be shared with Wix, Total Drive, Adyen, banking providers, professional advisers or HMRC where necessary to operate the business, provide training, process payments, meet legal obligations or protect legal rights.

Appropriate steps are taken to protect personal information from unauthorised access, alteration, loss or disclosure. Access is limited to those who reasonably need the information.

Roadcraft Training does not use personal information to make decisions based solely on automated processing.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask for inaccurate information to be corrected
Request deletion or restriction of your information
Object to certain uses of your information
Request transfer of information you have provided
Withdraw consent where processing relies on consent

These rights are not absolute, and Roadcraft Training may need to retain certain information to meet legal, tax or contractual obligations.

You have the right to object at any time to personal information being used for direct marketing.

To exercise your rights or raise a privacy concern, contact paul@roadcrafttraining.co.uk or telephone 07783 305285.

You may also complain to the Information Commissioner’s Office through www.ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Changes to this policy

This policy may be updated occasionally to reflect changes to Roadcraft Training’s services, legal obligations or service providers. The latest version will always be published on this website.